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SHIPPING - Orders in excess of $250. will be shipped free of charge. Ground Freight on orders below $249.99. will be based on the chart below.

Shipping to Alaska or Hawaii will incur additional charges. We do not ship outside of the United States of America.

Order Size	Shipping charge
$.01 - $9.99	$   8.00  Shipping Charge
$10.00 - $39.99	$  13.00  Shipping Charge
$40.00 - $99.99	$  21.00  Shipping Charge
$100.00- $149.99	$  29.00  Shipping Charge
$150.00- $249.99	$  34.00  Shipping Charge
$250.00 - and up	$    0.00  Shipping Charge

Returns & Exchanges - If you use the information provided on each product page to measure your pet properly, before ordering, returns and exchanges can be avoided. Only items in new and unused conditon will be refunded (less shipping and a 15% re-stocking fee). Original packaging and documentation are required. 

Exchanges are not subject to a re-stocking fee. Damages due to freight or defective product need to be reported within 5 days of receipt of product.If the product is defective, return it to us along with the original packaging and documentation for full credit, including return shipping. Please contact us before returning an item for shipping instructions and a Return Authorization Number. We cannot insure a refund without this.

Damage by your pet - Although these products are durable, they are not indestructible. We cannot be held responsible for damage caused by your pet.